2024 ASCRS ASOA MEETING GUIDE
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ASOA PROGRAM
SUNDAY, APRIL 7
12:00–1:30 p.m.
ASOA LUNCH PROGRAM*
Sponsored by Rectangle Health
Room: 107ABC
Administrator Beginners Circle (ABC) Networking Lunch:
The Call Center : Revenue Lifeline of Your Practice
*Additional registration and fee apply
Ticketed event
1:30–2:30 p.m.
ASOA PRACTICE
MANAGEMENT COURSES
A7-401 How to Collect Money Upfront:
A Guide for Practice Administrators
Room: 204AB
ASOA Business Operations
Introductory
Faculty: Eric Deupree, BSc; Elizabeth Monroe, MA, CPSS, PHR, COE;
Kimberly A. Hickey, ABO
ABC
A7-402 Raising the Bar: Technology's Impact
on Patient Experience
Room: 206AB
ASOA Business Operations
Mid-Level
Faculty: Carrie Jacobs, COE; Heather A. Bush, COT
Essentials
A7-403 Speak the Premium IOL Marketing
Language Every Presbyope Is Waiting
to Hear! No Interpreter Required
Room: 208
ASOA Marketing and Business Development
Mid-Level
Faculty: Michael W. Malley
MDBE
A7-404 Creating a Culture of Extreme
Ownership in Your Practice
Room: 209
ASOA Leadership and Strategic Management
Mid-Level
Faculty: Dianne M. Callahan
A7-405 Peer Pressure—Tips for a Successful
Transition from Coworker to Manager
Room: 211
ASOA Leadership and Strategic Management
Introductory
Faculty: Lee Ann McKinney, COT, OSC; Valerie Honeycutt, COT
ABC
MLM
A7-406 Using Analytics to Establish and
Track Your Revenue Cycle Key Performance
Indicators (KPIs)
Room: 212
ASOA Coding and Billing
Experienced
Faculty: Janna Mullaney, COE
