SATURDAY, APRIL 23 | 8:30–10:00 A.M.
BILL STAINTON
Connect the Dots: Breakthrough
Thinking for Ophthalmic Professionals
Ophthalmic practices are constantly changing—and those changes require a
constant stream of innovative ideas. But where do these ideas come from—and
how can you be the cool person who comes up with them? As the 29-time
Emmy Award-winning producer of the longest-running, highest-rated, and most
award-winning regional comedy TV show in the United States, Bill Stainton and his
team had to come up with innovative ideas every week for 15 years. During his
keynote, he'll share what he learned about innovation—and maybe a behind-the-
scenes story or two as well!
This session is eligible for COE credit.
MONDAY, APRIL 25 | 8:30–10:00 A.M.
URIE GUEST
Life in the Espresso Lane: How to be Smooth,
Bold, and Balanced in a Fast-Paced World
Keynote speaker Laurie Guest is a former administrator now known as a "go-to"
resource for customer service excellence who, for more than two decades, has
shared her practical point of view on customer service and staff development with
audiences across the country, blending real-life examples and proven action steps
for improvement.
What if you could give yourself an instant pick-me-up by a simple change of
thinking—even in stressful times? If you find yourself zapped after encounters
with patients or coworkers, this session offers simple yet powerful ways to
instantly become engaged, motivated, and energized. You will learn practical mental
"lattes"—ideas you can serve yourself any time you need to get your perk on!
This fast-paced, fun, and interactive program will give you the tools to blend your
own energizer. You will leave with new pep and excitement for the day. After you
savor her "cup of sanity" once, Laurie's humor and wisdom will make you want to
drink in her ideas daily.
This session is eligible for COE credit.
ADDITIONAL DETAILS:
AnnualMeeting.ASCRS.org
