This is a supplement to EyeWorld Magazine.
Issue link: https://supplements.eyeworld.org/i/1364341
50 | 2021 ASCRS Annual Meeting Preview Program ASOA PROGRAM MONDAY, JULY 26 11:30 a.m.–1:00 p.m. COE Lunch & Program* The Commitment Competency Join fellow COEs for an innovative lunchtime program on leadership titled, "The Commitment Competency," presented by Joe Mull, accomplished author specializing in leadership development, employee engagement, and "soft skills" training. Advanced registration required. Attendance limited to current COEs. *Seating is limited. Separate registration fee applies. 1:00–5:00 p.m. Practice Management Courses Choose from a range of practice management courses covering a variety of topics that will help advance your professional development in support of advancing your practice. ASOA Advanced Administrator Income Distribution Formulas: Opportunities and Challenges Instructor: Debra Phairas, MBA MD Business Essentials Preparing Your Practice to Acquire Clinical Studies Instructor: Polly Neely The Lean Operational Competitive Advantage: Using Lean for Better Patient Experiences Instructor: Elizabeth Monroe, MA, CPSS, PHR, COE ASOA Business Management A Win-Win: Reducing the Burden of Time and Cost for Cataract Patients by Implementing Efficiencies That Benefit Patients, Doctors, and Staff Instructor: Robert Stutman, OD, MBA MD Business Essentials 8:30–10:00 a.m. ASOA Monday General Session No More Team Drama: Ending Gossip, Cliques, & Other Crap That Damage Workplace Teams Joe Mull NEW in 2021, a second plenary session will be held on Monday. Keynote speaker Joe Mull, accomplished author and spirited orator, will bring his popular book, "No More Team Drama: Ending the Gossip, Cliques, & Other Crap That Damage Workplace Teams" to life during this engaging and entertaining session. This session is eligible for COE and CME credits. Gossip. Infighting. Complaints. Cliques. Drama is what occurs when team members aren't given the tools or support they need to rise above stress, selfishness, and disagreements. Team drama wreaks havoc on organizational health. It damages morale, productivity, engagement, and retention. Drama leads to customer complaints, lost revenue, and a talent exodus. It also sucks the life out of every manager it touches, monopolizing their time and obliterating their spirit. This is why leaders at every level, in every industry, have a duty to build team unity and prevent team drama. This program, based on Joe's newest book, describes exactly how to transform a group of employees into a band of collaborators committed to working hard, getting along, and wowing customers. 10:00–11:30 a.m. ASOA Roundtables – NEW in 2021 Additional ASOA roundtables will be offered to complement the topics covered during Saturday's roundtables and are eligible for COE credit. Each will be 90 minutes to allow for in-depth discussions. Roundtable schedule will be included in the ASCRS ASOA Meeting app.